In Blog by Josh Carter / November 23, 2018
A record-breaking $3.7B was spent online on Thanksgiving Day. That’s up 28% from last year.
Traffic was up 40% from Wednesday for Blue Triangle’s retail customers.
Blue Triangle retail customer traffic: 11/21 – 11/22
But the uptick in traffic comes with a cost: more site outages and slower page speeds.
Fortunately, unlike last year, there were no major website outages on Thanksgiving. That said, many websites, including The North Face, Bebe, and 1-800PetMeds.com slowed down significantly on Thanksgiving.
In the retail environment, a website slow-down can make the difference between a won or lost sale. Marketing dollars spent getting people to a website are wasted when customers leave your site because of site speed issues.
The graph below from Blue Triangle’s Real User Monitoring demonstrates that a slower site can lead to a lower conversion rate:
Speed matters, especially during the holidays.
This report is based on Home Page measurements run by Blue Triangle’s Synthetic Monitoring.
|Vertical||Thanksgiving Day Page Speed (sec)|
|Site||Thanksgiving Day Page Speed (sec)||Vertical|
|W.W. Grainger||1.27||Hardware/Home Improvement|
|Home Depot||2.53||Hardware/Home Improvement|
|Groupon Goods||2.9||Mass Merchant|
|Office Depot||6.51||Office Supplies|
Blue Triangle is working with major retailers like The Home Depot and Office Depot this holiday season to ensure peak performance and optimal revenue.
See where the top 500 retailers stack up weekly: Access the Retail Digital Experience Index
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